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Mediation

Apology in Mediation: Sorry To Say, It's Much Overrated

Jeff Kichaven | September 1, 2003

Jeff Kichaven explains how far a simple apology—without admission of liability or fault—can go to ease tension and promote goodwill in a mediation or negotiation setting.

Workplace Violence Prevention

A Workplace Violence Prevention Program—An Investment with a Great Yield

James Madero | September 1, 2003

This summer, a number of preventable homicides occurred in American workplaces Dr James Madero offers compelling reasons for workplace violence prevention programs.

Enterprise Risk Management

Practical ERM Applications: Risk Integration

Jerry Miccolis | September 1, 2003

In his enterprise risk management column, Jerry Miccolis explains how to model the integration of risks from various sources, using the insurance industry as an example.

Market Practices

Certificates of Insurance

Peter Polstein | September 1, 2003

Peter Polstein explains why insurance certificates are one of the more dangerous documents that float between insureds, insurers, and a myriad of third parties.

Quantitative Methods

Measuring Operational Risk Using Fuzzy Logic Modeling

Samir Shah | September 1, 2003

Samir Shah explains how the fuzzy logic approach provides more information to help effectively manage operational risks than the current qualitative approaches for ranking risks.

Claims Practices

Why Insurance Fraud Succeeds

Barry Zalma | September 1, 2003

The trend to reduce legal costs through litigation management can result in inferior service and greater indemnity payments. Barry Zalma explains.

Writing Tips for Insurance Professionals

Ten Very Good Reasons Why Adjusters Should Take a Claims Writing Course

Gary Blake | August 9, 2003

Many claims executives bemoan that their new hires can't write, but when it comes to scheduling writing training, other priorities prevail. Gary Blake enumerates why it this training should be a priority.

Surety

Are Letters of Credit Securing a Surety's Potential Exposure Not as Safe as Once Believed?

Marilyn Klinger | August 1, 2003

Sureties generally prefer LOCs as collateral in case their principals or indemnitors file bankruptcy. Marilyn Klinger examines court cases that ruled otherwise.

Captives

The Role of the Domicile Manager

Michael R. Mead | August 1, 2003

Mike Mead looks at captive management firms, who they are and what role they should play. Their goals, duties, and responsibilities are discussed.

Workers Compensation Issues

Workers Compensation and Medicare Conflict over Settlements Update

Jim Pocius | August 1, 2003

There are few new wrinkles with regard to new guidances. Medicare will now allow an offset of costs and fees expended to acquire Medicare approval. Jim Pocius explains.

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