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Claims Practices

The Examination under Oath

2008-10-01 | Barry Zalma

Barry Zalma explains why this is an important tool to help insureds prove their loss or to allow an insurer to examine the proofs of loss to avoid potential fraud.

Courts and Coverage

Injury-in-Fact Coverage Trigger—HO Policy View

2008-10-01 | R Brent Cooper

Brent Cooper looks at Don's Building Supply and its application to the Texas Homeowners Insurance Policy HO-B.

Personal Lines Claims

Personal Lines Property Loss Adjusting—Achieving Excellence

2008-10-01 | Elise Farnham

The steps involved to achieve claims closure involve knowing the policy, the contract, textbook answers, and alternatives. Elise Farnham explains.

Claims Management

Technology and Claims: Blessing or Curse?

2008-08-01

RMIS Review Editor David Tweedy takes a look at the advantages and disadvantages of technological progress in claims management.

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Courts and Coverage

Event Data Recorders: Balancing the Benefits and Drawbacks

2008-08-01 | R Brent Cooper

EDRs are in more modes of transportation than ever. Brent Cooper looks at the legislation and case law on the issue of privacy versus public safety.

Litigation Management

Litigation Best Practices—Lessons from Risk Manager of the Year

2008-08-01 | Michael R Boutot

Michael Boutot interviews the Business Insurance Risk Manager of the Year who provides some yardsticks and takeaways to improve litigation management processes and outcomes.

Claims Practices

Insurers Need to Audit Their Vendors' Service

2008-07-01 | Barry Zalma

Barry Zalma explains why prudent insurers need to trust claims vendors while simultaneously verifying their performance.

Claims Management

Third-Party Administrators: Quality versus Price

2008-06-01

The wise consumer will analyze the quality indicators first and then compare price when selecting a TPA. Glenn Brown explains.

Claims Practices

Surprise: Insurance Is Not a Service

2008-05-01 | Barry Zalma

Barry Zalma reviews a California case concluding that insurance is neither a good nor a service, but only for the purposes of the Consumer Legal Remedies Act.

Courts and Coverage

No Insurance Coverage for "Actual Physical Contact" with "Integral Part" of Auto

2008-05-01 | R Brent Cooper

Brent Cooper describes a Texas Supreme Court ruling that collision with an axle isn't contact with a motor vehicle.

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