claim mapping

Claim mapping is the process of identifying, organizing, and linking the key elements of an insurance claim to determine how the claim should be evaluated, handled, or paid. Common links include the loss event, policy provisions, coverages, exclusions, damages, parties, and supporting evidence. Claim mapping is often used to clarify which facts correspond to specific policy terms, coverage issues, claim tasks, or litigation points, helping insurers, adjusters, and counsel assess liability, coverage, exposure, and next steps.