These may entail risk control services or claims management services. Value-added services provided by employment practices liability (EPL) insurers, for example, seek to prevent and control the kinds of claims covered by EPL insurance (EPLI) policies and include items such as human resource audits, training and reference manuals, sample employee handbooks, loss prevention software, and "hotlines." Hotlines are manned by live human resource professionals who provide advice on handling employment-related issues and incidents.