Travel Agents Errors and Omissions Insurance — policies covering claims arising from errors or omissions committed by travel
agents when they arrange and plan trips. For example, after dining at a
restaurant in St. Thomas, a woman was assaulted and, as a result, lost vision
in one eye. She sued the travel agency, alleging that the area into which she
had been booked was unsafe. Another example of a claim covered by a travel
agents errors and omissions (E&O) policy involved a business executive who
sued a travel agent, alleging that he lost a multi-million-dollar construction
contract because he arrived too late to submit a sealed bid by the appointed
time. The connecting flight to his final destination on which the agent had
booked him had been discontinued, but the flight appeared as "space
available" on the agent's automated reservation system.