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Travel Agents Errors And Omissions Insurance

Travel Agents Errors and Omissions Insurance

Definition

Policies covering claims arising from errors or omissions committed by travel agents when they arrange and plan trips. For example, after dining at a restaurant in St. Thomas, a woman was assaulted and, as a result, lost vision in one eye. She sued the travel agency, alleging that the area into which she had been booked was unsafe. Another example of a claim covered by a travel agents errors and omissions (E&O) policy involved a business executive who sued a travel agent, alleging that he lost a multi-million-dollar construction contract because he arrived too late to submit a sealed bid by the appointed time. The connecting flight to his final destination on which the agent had booked him had been discontinued, but the flight appeared as "space available" on the agent's automated reservation system.

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