hotline

A "hotline" allows insureds to call a human resource professional or employment attorney, sometimes on a 24-hour basis, in the event there is an employment-related event that could affect the coverage provided by the policy. For example, if an insured corporation suddenly decides to close a given manufacturing plant, the insured could call the hotline and receive immediate advice on how to handle the announcement and any problems resulting from it. The intent of "hotlines" is to provide the insured with expert instant advice, aimed at reducing the exposure to employment practices liability (EPL) claims.