Samir Shah

Samir Shah

SVP & Head of Capital Markets, AIG

Contact Info

American International Group, Inc (AIG)
175 Water Street
New York, NY 10038


Samir Shah contributed articles on quantitative methods to

Mr. Shah is a Managing Consultant in Tillinghast-Towers Perrin’s Washington DC office with 15 years of consulting experience, serving a wide range of clients in risk management, actuarial services, organizational design, process improvement and optimizing operations. He specializes in the application of Operations Research methods such as computer simulation, optimization and decisions and risk analysis to modeling business dynamics and decision making.

Mr. Shah works across multiple lines-of-business at Towers Perrin in developing intellectual capital and working with clients to develop unique and customized applications of engineering sciences to management decision making. He is a leading member of the firm’s Enterprise Risk Management efforts and is a coauthor of a monograph on the topic. Mr. Shah is also a member of the Strategy & Organization practice where he is active in providing client services in business literacy, strategic decision making, workforce planning and organizational design.

On a recent project for a major oil company, Mr. Shah was a leading member of a team working on integrating interest rate risk, exchange rate risk, commodity price risk and hazard risk to develop integrated risk management strategies. For a global pharmaceutical company, he developed a business simulation model to help managers develop action plans to increase cash flow. For a global retailer, Mr. Shah developed a new method for determining the optimum level and allocation of investment in labor (e.g., employee pay, benefits, training and work environment programs) to maximize retention. He has also developed a technique using computer simulation modeling to link decisions regarding workforce planning to a firm’s ability to meet its business plan. The model can be used to analyze and optimize these decisions based on financial and operational performance. He works often with call centers to optimize the performance of operations and to train and transition modeling capability to operations managers. For several call centers, Mr. Shah has developed virtual call centers by creating a computer simulation model that operations managers can use to make decisions on staffing, scheduling, organization, process design and technology investments.

Some of Mr. Shah’s recent clients include Alcoa, American Express, Baxter, Chevron, The Gap, GTE, McDonalds, Mellon Bank and Texaco. Mr. Shah holds BS and MS degrees in Industrial Engineering and Management Sciences from Northwestern University and is currently in the doctoral program. He is a Fellow of the Society of Actuaries and an active member of the following professional organizations: International Association of Financial Engineers, Institute for Operations Research and Management Science and American Academy of Actuaries.