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Continuous Performance Improvement

Overlooked Risks of Hurricanes and Other Disasters

John Pryor | September 8, 2017

John Pryor emphasizes that critical planning is needed for catastrophe risk mitigation regarding hurricanes and other disasters.

Regulation and Compliance

Technology and the Motor Vehicle Service Contract Industry

Aaron Lunt | September 8, 2017

Technology and the Motor Vehicle Service Contract Industry—Aaron Lunt says it must anticipate market needs, shifting regulations, and ownership issues.

Defense and Settlement

The Insurer Wants Its Money Back—Can It Do That?

Lyndon F Bittle | September 1, 2017

Whether it can recover costs paid depends on many factors. Lyndon Bittle explains.

Construction Law

Are Your Goods and Services UCC Worthy?

Robert Miletsky | September 1, 2017

It's not a question "if" the UCC Articles apply, but how often and to what extent. Robert Miletsky explains.

Construction Quality

Top-Down Quality Management

Rose Hall | August 18, 2017

Rose Hall explains the approach and its effect on instilling a quality culture.

Professional, D and O, and Fiduciary Liability

ISO's New Miscellaneous Professional Liability Program

Robert A Bregman | August 18, 2017

Bob Bregman provides a history of the coverage and discusses the new features.

Construction Safety

Dealing with Difficult Employees

Peter Furst | August 11, 2017

Dealing with Difficult Employees-- Managing poor workers on a construction site takes empathy and logic, per Peter Furst.

Captives

Form a Captive? No Thank You

Donald Riggin | August 11, 2017

Don Riggin takes a quick look at reasons not to go the captive route.

Employee Hiring, Development, and Retention

Behavioral Interviewing in the Auto Industry

Mike Poskey | August 4, 2017

Learn how to reduce employee turnover, build sales, and improve CSI Scores in the auto industry, per Mike Poskey.

Current Trends and Issues

Insurance Is "Affected with a Public Interest"

Tim Ryles | August 4, 2017

Tim Ryles discusses the adaptation of this second pillar of insurance ethics.

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