We all hear excuses, and we all use them. I'm going to eat the cake because I'm going to run later. Why make the bed when I'm going to sleep in it again tonight? Often innocuous, excuses can help us feel better about being lazy when we just want to be lazy. However, they can also signal bad behavior and possible corporate fraud.
We use the following list in several of our training seminars, and it serves to break the ice early in the courses because everyone's heard them and we can share a laugh. At the same time, I've heard all of these in one form or another after an organization has lost a lot of money or before someone ended up in court.
Call it rationalization, or call it cognitive dissonance—it doesn't matter. When you hear something along these lines in your organization, you may want to raise your antennae.
There are counterpoints, of course, to every one of these, and I have a joke that goes along with a few of them. But there is a real problem, and it lies in the attitude surrounding these beliefs. They're meant to downplay internal controls and checks and balances; they're meant to dull our professional skepticism.
If you are an executive, and you catch yourself saying such things, then you can be sure your subordinates are picking up on it and are staying loose with their transactions as well.
Organizational discipline dictates that we handle problems on our terms before we are forced to handle them on someone else's terms. Therefore, it's wise to follow up on symptoms of problems early.
When I think about failures to address problems early, I recall a conversation with my doctor several years ago. I was on the back end of a bronchial irritation that lasted a couple of days. I'd missed a workout that week and didn't want to miss another one, so I went to lift. A week later, I was in my doctor's office and told him what I did.
He said, "Congratulations! You've turned a minor illness into walking pneumonia." Instead of resting for another couple of days, my body forced me to rest for a month.
We don't run a full-blown audit of a department whenever we hear one of the lines above, nor do we suggest you do; your auditors would outweigh your sales team.
However, it is worthwhile paying attention—if you were already questioning some transactions or some behavior in a particular department and you start hearing excuses such as these, it may be worthwhile validating some of their transactions, independently and objectively.
Not every symptom is going to become aggravated into walking pneumonia. This isn't about being cynical or paranoid; it's about being vigilant to potential problems.
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