First, make sure you are providing all of the information and documents your
insurance company requests in a timely manner. Also, keep a well-documented log
of the entire claims filing process. Items to remember in the log are the (a)
measures you have taken to assist your insurance company, (b) information you
provide, (c) adjuster names and titles with whom you are interacting, and (d)
dates of discussions. If you have problems or unreasonable delays, ask to speak
to a supervisor or manager. Another option to consider, prior to hiring an
attorney, is contacting the appropriate state department of insurance to file a
formal complaint (this is free and often helpful).