Frequently Asked Questions

The following answers the questions that are frequently asked of our customer service representatives. If you have other questions, email them to us. We're here to help!

  • I would like to be added to your postal mailing list to receive brochures and product announcements. How do I do this?

  • You sometimes send me multiple copies of the same brochure in the mail. Can you do anything to eliminate this waste?

  • How do I order?

  • Does IRMI charge sales tax?

  • Do you guarantee your products and services?

  • I am currently a subscriber but have misplaced my manual. What can I do?

  • How quickly can I receive my order?

  • Do you offer your manuals over the Internet?

  • How do I cancel a subscription?

  • What do I do if I receive a damaged product?

  • How do I return a product?

  • Is IRMI a membership organization I can join?

  • Can I distribute copies of your articles or information from your manuals and website to others?

  • Does IRMI sponsor the CPCU or other professional designations? How do I earn a professional designation?

  • I subscribe to one or more of your manuals and have a question that doesn't seem to be answered. Can you help me?

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