The following are answers to some of the questions most often asked of our Customer Success staff. For more detailed explanations of any of these items, please check out the videos on the How To Use IRMI page. If you still have questions or would like to schedule a free training session, call (800) 827–4242 or email Customer Success.

  • How do I get started using my IRMI Online services?

  • How do I sign in and begin using IRMI Online?

  • I forgot my password; how do I reset it?

  • How do I change my password?

  • How can I search only within a specific coverage topic or category of IRMI publications?

  • How can I search in Classification Cross-Reference?

  • How can I page through a section of IRMI Online?

  • Why can't I find a publication to which I subscribe in the Table of Contents?

  • Does IRMI offer insurance continuing education courses?

  • Do you offer insurance agent or broker prelicense training courses?

  • Do you offer insurance adjuster prelicense training courses?

More Questions?

If you have a question and you don't see the answer above, IRMI has friendly customer success reps standing by to take your call.

Contact Us

Or Call (800) 827-4242

Contact Information


International Risk Management Institute, Inc.
12222 Merit Drive, Suite 1600
Dallas, TX 75251-2266
Tel: (972) 960-7693
Toll Free: (800) 827-4242
Fax: (972) 371-5120

Business Hours

  • Monday-Friday: 8am to 5pm CST
  • Saturday-Sunday: Closed

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