Collecting quotes is a hobby of mine. I see something clever or hear it, and it
sticks in my mind and is added to my list of learnings. "Never buy
furniture made out of particle board" is an example. I learn by listening
to successful folks, ordinary folks, experts, and storytellers.
I start this article with listening, as that truly comes first. Learning and
leading follow. Used together, these tools can make the construction site a
much safer place indeed.
Listening
When I was on the farm, we broke the axle on a piece of equipment that cut
grass to bale. Dad took me to the John Deere dealer, and the conversation went
like this: "Max, my haybine is in the middle of the field on its belly.
Broke most of the knives, so I need a dozen or two, and the main axle sheared
right off." "Well, Robert, I never had an axle break on a haybine
since I owned this place. But, let me get you one." (As an aside, dealer
Max was no fan of my dad.) As Max left to grab the part, Dad whispered to me,
"If they never break, why does he keep them in stock?" This
was my early lesson on listening.
In construction, we easily criticize the guy falling off a ladder. "Of
course he fell, he was on the top step!" If we had asked the
injured worker and listened to why he was on top, he likely would have replied,
"That's the ladder they gave me."
My firm works in semiconductor factories and manufacturing plants across the
United States. Today we celebrated 1 full year without a recordable incident at
our largest site. Most of our projects are routinely injury free. At a recent
site gathering of safety managers from other trades (and our client), the
conversation centered on how some of the workers could just not "get
it," and the thought offered that stricter requirements or more scrutiny
would turn them around. We offered that we had a similar project 20 miles away
that many considered a safe, model site. No injuries, no drama, and a happy
workforce.
We proposed a challenge to the group. (This is the "leading" part
of our safety philosophy and why our firm is considered a leader in our field.)
We told them (not suggested) that we would interview that model project's
team and share what was working at their site with everyone.
So we took the time to listen to our "model" team: John Wood and
Steven Enright, our safety managers; Mario Gabriel, our project director; and
Brian LaRosa, one of its foremen who truly stands out. These guys were excited
and happy that someone took the time to listen. Filming was simple: a
cellphone on a stand in a break room and lighting supplied by a window. It was
a big success, and the lamenting group, after watching our interviews, went on
and interviewed 30 other folks in the field who know what works. That's how
you lead. You may think it odd I included the names of our team, but we need to
recognize success more often and spend less time publishing rates that
highlight our misfortune.
Summing up, take the time to listen to those doing the work. When there is
an accident (remember the guy on the ladder?), interviews are the first thing
we do to learn more about what went wrong. Consider the power of asking what he
needed to be safe—before he fell. And then remember to thank the person who
taught you. It is critical to let those who share their tips know how valuable
they were to others. Before you move on to your next battle, thank the warriors
from the last.
Learning
I truly love the idea of simplification. I do not like clutter. So when I
spotted the practice of piling as many tools on a cart as we can to take into a
clean room, I asked why? "Well, that's how we have always done
it." That, of course, grabbed my attention. But, consider the fact that a
pilot uses the same preflight checklist every time. If you ask him or her why,
the reply may be: "We have always done it this way." Considering we
have not had an air disaster in the United States in the last 5 years, we do
need to listen and learn from the experts. However, remember, someone once
suggested the idea of a checklist to a pilot.
So, I reviewed the data for the last few years—had we ever had an incident
or injury from a messy cart? No. Does the cluttered cart pose a hazard to
anyone? Kinda. Have we ever had complaints from the customer on how we use and
store these carts? Yes. Should we take the time to organize these carts to
simplify? Yes—but with the users. To step in and organize a good
worker's cart or toolbox would be like rooting around in my wife's
pocketbook; something you never do. New to safety, I was once pointedly told by
an upset ironworker in Philadelphia (as I searched through his gang box for
unsafe things) that you need to ask the owner first and then look with him, my
listening lesson.
Back to learning and listening. When I asked a foreman why the cart was
often messy, he replied that it was a real hassle to leave the work area (clean
room), ungown, get the tool he needs, wipe down the tools, regown, and return
to the work area. That system was the contributor to clutter.
I asked why he didn't install a simple shadow box rack on top to hang his
tools, his answer: "They just give me the cart.…" I replied, "If
we can cut down the time it takes for you to search through the clutter to find
your level and make sure everything you could possibly need is on the cart,
would that make the job easier and faster?" That's what we are
figuring out, together, today.
Great workers treasure their tools and are proud of how they are used. Any
changes we recommended must answer his or her classic question:
"What's in this for me?" The answer we are working toward is for
those users to be part of something big (leading) and want to share their
knowledge (listening) and then share that outcome with the rest of our company,
our clients, and the industry (leading).
Leading
Reportedly there is a quote at West Point that goes something like,
"Before you can lead, you need to learn to march." Over the
course of my career, I have witnessed and worked for firms that are more than
happy to just march. The interview approach we just discussed is a great
example of stepping up in front of your clients and your competitors to lead.
Leading is easier in safety for we love to share everything we know and do not
see another contractor's safety manager as a competitor. We are one of the
few groups that strive to protect everyone—not just whom we work for. I call my
safety team the "lifesavers" with pride for that is what true safety
professionals are.
The tendency for many firms is to follow because it's easier. But like a
sled dog, unless you are the lead dog, the view ahead is never pretty. I once
had the idea of a national database to share lessons learned among general
contractors and our owners. The lessons would be filtered through a well-known
safety school and made available to everyone. When I proposed the idea to my
boss at the time, he told me, "TJ, it's not what you can do for the
industry, it's what you can do for this firm." That's
following.
Organizations that are content with marching, not leading, will realize
little improvement in their safety efforts. Rates will be static, and people
will be unhappy. Many of us love to lead, and many of those doing the work with
us want to be a part of that. When everyone is involved in leading, you are
surrounded by leaders, not followers.
In one of my most satisfying efforts while working at Turner, I gathered up
14 of my safety professionals, and we brainstormed in a basement break room for
an hour. While I sat atop a stool wearing a wizard's outfit and cap, we had
a focused and fun conversation on what the perfect scissor lift could
look like. No suggestion was too wild. What resulted were some of the freshest
ideas from some of the best people. We drove that list of suggestions
to Canada and met with the largest scissor lift manufacturer in North America.
Some of those ideas can now be seen on lifts today. That's leading.
Conclusion
As you plan your day, look for those exciting opportunities to lead, and
give others the chance. It will bring a sense of professionalism to you and
highlight your company, and for those doing construction safety work each day,
you will see excitement in the ranks, pride in their faces, and everyone will
look forward to going to work.