General

• What is a webinar? Webinar is short for Web-based seminar. It is a presentation, lecture, workshop, or seminar that is transmitted over the Internet.
• How long does each webinar session last? Webinars will last approximately one hour.
• What time do the webinars start? Webinars are usually scheduled for 1:00 p.m. Eastern (12:00 p.m. Central, 11:00 a.m. Mountain, 10:00 a.m. Pacific). Some webinars may be offered at other times. To find the starting time for a specific webinar, refer to information about that webinar and to your registration confirmation email.
• Will I see a video of the speakers? While this is a live presentation, you will only hear the speakers and see their slides during the presentation. You will not see the speakers.
• Are there options for being able to listen to a webinar at my convenience? Once you have registered for a webinar, you have the option to view the webinar on its LIVE date or view the archived version for up to 6 months after. If you don’t log in on the live date, an e-mail with the link to the archived version will be sent within one week after the live webinar airs. Use that link and your e-mail address to access your webinar at a time convenient to you.
• What if I have suggestions for topics for future webinars? We welcome your suggestions for future topics. Please submit suggested topics to the Director of Training and Education at IRMI.

Registration and Cancellation

• How do I register? You may register for a webinar by going to IRMI.com/webinars, selecting the webinar(s) you wish to attend. You will see a description of the webinar that provides a link to purchase the webinar. Selecting that link will take you directly to the registration page. A credit card is required to complete registration.
• How do I use my webinar password? When you create a profile to attend an event at IRMI, in this case webinars, you are assigned a password, which you will use along with your e-mail address for all future registrations. If you forget this password, when you are prompted to logon to complete your registration, click on the log on button. This will take you to a page where you enter your e-mail address and password. At the bottom of this page you will see an option to send your password to your e-mail. If you click on it, you will receive the password IMMEDIATELY, so that you can log on and complete your registration. Your e-mail address and password will allow you to register again without inputting all your personal information.
• Would we be able to share one registration company-wide or would we need to register each office so that each location calling in would have a separate passcode? You would need to register each office. Each registration allows for one registrant to log in to a link provided. If a company buys the webinar, a group could gather in a conference room and enjoy the webinar together after the registrant logs in on the computer.
• How do I receive the discount and pay only $9.99? Subscribers and authorized users of IRMI reference services (on either IRMI Online or Sage/ReferenceConnect) pay only $9.99 per webinar. (The regular price for non-subscribers is $79 per webinar.) Subscribers and authorized users must log-in to their reference library account to receive the webinar discount. If you are not sure whether you or your firm subscribes, or if you wish to start a subscription, please call IRMI Client Services at (800) 827-4242 for IRMI Online, and Vertafore Customer Service at (800) 444-4813 for Sage/ReferenceConnect.
• Can registration be paid by check rather than credit card? The registration system only allows payment by credit card. On a case-by-case basis, if you have special circumstances we may be able to assist you with an alternative payment process. Please call a Conference Coordinator at 800-827-4242.
• What is the cancellation policy for the webinars? Cancellations are not permitted, because the webinars are being recorded and archived, and those who registered can view them at any time and as many times as they would like over the next six months.
• If we signed up for the webinar and no one was available to attend, can we get a credit? If you register for a webinar, you have the option to view the webinar on its LIVE date, or view the archived version, which will be available for up to 6 months following the webinar. A link will be sent to your e-mail address within one week following the live webinar. Credit(s) are not available due to this ability to view the archived webinar
• Can I retroactively purchase a webinar? Yes. We are recording and archiving the webinars. So you can purchase a webinar at any time. You will be able to listen to archived versions as many times as you would like within the six months following your registration.

Continuing Education (CE Credit)

• Are the webinars eligible for continuing education (CE) credits? This webinar has not been filed for and will not satisfy state insurance CE requirements in any state. It has also not been filed for CLE or CPE credit, but you may be able to self-file after attending the program.
• Are the webinars eligible for MLIS credit? Attending three management liability-focused IRMI webinars, will satisfy the annual reaccreditation requirement for the MLIS program. After attending three webinars, contact IRMI and request a voucher code. Please specify which webinars were attended. Attendance will be verified, and then a voucher will be sent to you.
• Are the webinars eligible for CRIS credit? The annual reaccreditation requirement for the CRIS program is 7 hours of construction-focused continuing education. Attending a construction-focused webinar will provide 1 hour of credit that can be combined with other hours to qualify for reaccreditation. Here is the procedure for filing for credit.
• Are the webinars eligible for CPCU credits? CPCUs attending this webinar will be awarded one (1) Continuing Professional Development (CPD) program point.

Access and System Requirements

• What do I need to know to participate? You will receive an e-mail after you register with all the information you will need to test your system and a direct link to log in to your webinar. You will also receive a reminder e-mail on the morning of the webinar that provides the same information. The audio is provided through the Internet and your computer speakers, and not a speaker phone.
• How will I access the webinar? You will receive an e-mail as soon as you register for the webinar from IRMI Webinar [do_not_reply@on24event.com] and a reminder e-mail on the morning of the webinar. This e-mail will provide a link that you can use to test your system and access the webinar. The live link provided will be a direct link onto the Internet and the webinar. The presentation is a streaming audio presentation. There is no dial in number for the audio portion. The audio will be streamed to your media player. Your computer must have a sound card and speakers. Please refer to the Help section on the event console to test your system for compatibility. Preferably, a high bandwidth is needed for you to view the presentation. You should add IRMI Webinar [do_not_reply@on24event.com] to your “safe senders list” to assure that you receive all webinar-related e-mails.
• What if I don’t receive an e-mail? If you do not receive the e-mail, please first check your junk e-mail folder as sometimes e-mails such as this end up in that folder. If you do not find it, you can e-mail and request it up to one hour prior to the webinar. After that you can call 800-827-4242 and advise the operator that you need the webinar link.
• Do I have to call in to hear the webinar? The webinar uses a streaming audio presentation. There is no dial in number for the audio portion. The audio will be streamed to your media player. Your computer must have a sound card and speakers. Please refer to the Help section on the event console to test your system for compatibility. Preferably, a high bandwidth is needed for you to view the presentation.
• How do I know if I will be able to hear the webinar? The webinar uses a streaming audio presentation. There is no dial in number for the audio portion. The audio will be streamed to your media player. Your computer must have a sound card and speakers. You may test your computer for compatibility by using the Test Your System feature in the confirmation e-mails and on the lobby page found at the link in your confirmation.

During the Webinar

• Are there handouts available for the webinar? Yes. You can download a copy of the presentation by clicking on the “Download Slides” link located in the lower right hand corner of your event console. You will be able to download and print the handouts beginning 15 minutes before the webinar.
• Is it possible to enlarge the slides? Yes. You can enlarge the slides at any time during the webinar by using the “Enlarge Slides” button on your event console.
• Can webinar participants ask questions? Yes. You can type your question into the “Ask A Question” box on the event console and submit it. The presenter will answer as many questions as possible during the question and answer time at the end of the webinar.
• If I have trouble downloading the presentation, can I get a copy of the slides? Contact IRMI and request a copy of the presentation. Be sure to specify the webinar for which you are requesting the slides.

Technical Support

• What do I do if my event console won’t launch? Software such as spy blockers and pop-up blockers that are installed on your computer may have a drastic effect. Please refer to the Help section on the console if you need assistance enabling pop-ups. If you are running Windows Media Player, you need to enable Active Control X on your computer to properly launch the webcast and the audio.
• What if I do not have audio/video? The webinar uses a streaming audio presentation. There is no dial in number for the audio portion. The audio will be streamed to your media player.Your computer must have a sound card and speakers. Please refer to the Help section on the event console to test your system for compatibility. Preferably, a high bandwidth is needed for you to view the presentation.
• What if I can access the event, but not view the slides and/or the slides are not flipping? You can refresh the event console by pressing F5 on your keyboard. Please refer to the Help section on the console to test your system for compatibility.
• What can I do if I have technical problems during the webinar? If you experience any technical difficulties, you can reach the Help Desk directly by either clicking on the “Help Link” at the bottom of the event console or by submitting your technical questions in the “Ask A Question” box. Someone form ON24 will be able to address your question and help you resolve any technical problems you may be experiencing.
• If I am still having problems, is there someone I can call? If you continue to experience problems, please call IRMI Client Services at (800) 827-4242.