Claims Managers, Adjusters and Adjuster Trainees

• Gain a better understanding of all claims operations and how the operations interrelate with other departments.
• Learn the details of the variety of claims operations in different risk financing structures, such as captive insurance companies.
• You'll be able to gauge the results of proper claims staffing on the claims operation, and the impact from utilizing an effective staffing model.
• Understand the impact of reserve management on profitability or loss.
• Takes the mystery out of third-party claim administration (TPA) operations.
• New adjusters will receive a consolidated understanding of the claims process. Perfect for a claims trainee program.
• Claims adjusters and claims managers will better understand each other's role in the claims process and their combined impact on results.

Claims Executives & Insurance Buyers

• Achieve a balance between adequate adjuster caseloads and meeting budgetary constraints.
• Understand the TPA pricing models and factors impacting pricing.
• Learn how increased staffing with manageable caseloads can positively impact results with reduced loss costs.
• Provide guidance with a "best practices" claim model.
• Implement a best-in-class claims trainee program.

TPA Management

• An excellent resource for understanding the TPA operations and their impact on the core services provided of technical claims handling and claims management.
• Understand the effect of inadequate pricing on results and client retention.
• See examples of adverse results from improper or inadequate staffing decisions.
• Learn how improper claims handling can affect the financial stability of the company with errors and omissions and poor quality.

Insurance Agents, Brokers and Claim CSRs

• Learn how claims investigations and reserves impact results.
• Get the right questions to ask about claims operations and their impact on your agency.
• Understand what is behind the loss run numbers and if the incurred losses are adversely affected by the claims operation.
• Gain insight into whether the insured’s workers compensation experience modification factor is adversely affected by the claims operation.

Risk Managers

• Outlines how to develop a company-owned claims facility to handle claims within self-insured retentions.
• Understand how improper claims handling can affect the financial stability of the company.
• Gain insight into whether the insured's workers compensation experience modification factor is adversely affected by the claims operation.
• Learn how claims investigations and reserves impact results.
• Provides a practical guide to which questions to ask during the selection process for insurers.

Underwriters

• Learn how results are impacted by claims handling (re: loss ratios) and claims investigations as the basis for claims reserves.
• Understand why adequate staffing is so important in a claims operation and how it impacts underwriting results.
• Gain a better understanding of how claim reserves are established, including the evaluation basis for bodily injury case reserves.
• Provides guidance for a "best practices" model.